职场英文口语 第173期:应对技术支持(3)

Erm… it's Windows 7 on a PC.

个人电脑上的Windows 7

Good, good, this should be easy.

很好，这样很简单。

Were you using many Applications when it crashed?

崩溃前你用的应用多吗？

Applications?

应用？

Did you have lots of things open – documents, spreadsheets, videos, other software?

你打开的东西多吗？如文件，表格，视频和其他软件？

Well, I suppose I did.

我想是的。

Right, well… Anna isn't it? -Yes.

好的，你是安娜吧？-是的。

Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.

好的，安娜，试着同时按control，alt，delete键，之后重启Windows

, could you open the windows please.

汤姆，你能打开窗户吗？

What eh? The windows? !

什么？窗户？

Yes. Dave says so.

是的，戴夫这么说的。

No, no, no. Open Windows 7 on your computer.

不，不，在你的电脑上打开Windows 7

Oh, silly me!

我真蠢。

No, the screen just freezes.

不行，屏幕还是死机的状态。

I'm a bit worried because I think I've lost some documents.

我有点担心，因为我想我的文件没有了。

Hmmm. In that case the only thing to do is reboot it.

这样的话，唯一要做的就是重启。

Reboot it? You mean kick it? !

Reboot？你是说踢它？

No! Reboot means turn it on and off again.

不，Reboot的意思是重启。

Oh I Dave, I have already tried turning it off and on again but that hasn't fixed it.

我懂了。不，戴夫，我已经重启了，但是不管用。